Southern Cross Training Solutions

Southern Cross Training Solutions is committed to protecting the privacy and security of all individuals who use our online platform and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or engage with our professional development and human resources services, including people skills courses, certified interviewer training, leadership development workshops, communication skills coaching, and employee engagement programs.

Information We Collect
We collect personal information that you voluntarily provide when registering for courses, subscribing to newsletters, contacting us, or otherwise interacting with our platform. This information may include your name, contact details, professional background, payment information, and any other data necessary to provide you with our services effectively. We also collect technical data such as IP addresses and browsing behavior to improve site functionality and user experience.

Use of Your Information
Your personal information is used solely for the purpose of delivering and improving our services, managing your account, processing payments, communicating important updates, and complying with legal obligations. We do not sell or rent your personal data to third parties for marketing purposes.

Legal Basis for Processing
We process your data based on your consent, contractual necessity, compliance with legal obligations, and our legitimate interests in operating and improving our business. You have the right to withdraw consent at any time where processing is based on that consent.

Data Sharing and Disclosure
Southern Cross Training Solutions does not share your personal data with third parties except where necessary to provide services (such as payment processors or IT service providers) or as required by law. All our partners and service providers are obligated to protect your data in accordance with applicable data protection laws.

Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance the user experience, analyze traffic, and support functionality. You may control cookie preferences through your browser settings; however, disabling cookies could affect site performance.

Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. Regular security assessments and staff training are part of our commitment to data protection.

Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes. When no longer needed, your data will be securely deleted or anonymized.

Your Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict processing, object to processing, and request data portability of your personal data. You also have the right to lodge a complaint with a relevant supervisory authority if you believe your rights have been violated.

International Transfers
Where your data is transferred outside Australia, we ensure adequate safeguards are in place to protect your personal information in line with applicable data protection regulations.

Children’s Privacy
Our online platform and services are intended for adult users and professional audiences. We do not knowingly collect personal data from children under the age of 16.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Continued use of our platform constitutes acceptance of the updated policy.

Contact Information
If you have any questions or concerns about this Privacy Policy or how your data is handled, you may contact Southern Cross Training Solutions at the following address:

48 Mitchell Street, Suite 5,
Melbourne, Victoria, 3000,
Australia

Southern Cross Training Solutions values your trust and is dedicated to maintaining the privacy and security of your personal information.